Privacy policy
Privacy Policy – Solvera London
Last Updated: 15 June 2025
At Solvera London, we care deeply about your privacy and are fully committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to your information.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
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Visit our website
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Place an order
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Subscribe to our newsletter
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Contact our customer service
The types of data we may collect include:
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Full name
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Shipping and billing address
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Email address
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Phone number
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Payment details (processed securely via trusted third parties)
We also collect non-personal data such as browser type, device information, and website usage statistics via cookies (see section on cookies below).
2. How We Use Your Information
Your personal information may be used for the following purposes:
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To process and ship your orders
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To communicate order updates or important service information
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To send you newsletters and promotions (only if you’ve opted in)
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To respond to your questions and provide customer support
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To improve our website, services, and user experience
3. Sharing Your Information
We only share your personal data with trusted third parties when necessary to:
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Fulfil your order (e.g., shipping providers, payment processors)
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Comply with legal obligations or law enforcement requests
We never sell your data to third parties for marketing purposes.
4. Data Security
We take appropriate technical and organisational measures to protect your data against:
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Unauthorised access
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Loss or misuse
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Alteration or disclosure
All payment data is handled through secure, PCI-compliant payment platforms.
5. Your Rights
Under applicable privacy laws (including GDPR, if relevant), you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or incomplete information
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Request deletion of your data
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Object to the processing of your data for certain purposes
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please email us at info@solveralondon.co.uk.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content.
You can choose to accept or decline cookies via your browser settings. Please note that disabling cookies may affect certain features of the website.
7. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the updated date clearly indicated.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
Thank you for trusting Solvera London. Your privacy is part of our promise to serve you with integrity and transparency.