Refund policy
Return Policy – Solvera London
Effective Date: 15 June 2025
At Solvera London, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help with a clear and straightforward return process.
Return Eligibility
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Return Period: You may request a return within 30 days of the original purchase date.
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Condition of Items: Returned items must be unused, undamaged, and in their original packaging, including any tags, accessories, or documentation.
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Proof of Purchase: A valid proof of purchase (e.g., order confirmation or receipt) is required for all returns.
How to Initiate a Return
To initiate a return, please contact our customer support team at info@solveralondon.co.uk with the following information:
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Your order number
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The reason for your return
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(Optional) Supporting photos for damaged or incorrect items
Our team will review your request and provide detailed return instructions.
Return Review & Processing
Once your return is received and inspected:
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You will be notified via email regarding the approval or rejection of your return.
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If approved, your refund will be processed and automatically applied to your original method of payment.
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Processing times may vary by payment provider; please allow a few business days for the refund to appear.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
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We strongly recommend using a trackable shipping method, as we cannot be held responsible for lost return shipments.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Personalized or custom-made products
Contact Us
For any questions or further assistance regarding our return policy, please reach out at:
Thanks for choosing Solvera London. We’re here to ensure your experience is as exceptional as our products.